We’re sorry to hear that. Don’t worry, it’s really easy and quick to solve. Here’s a quick video with simple steps you can try.
To align an uneven recliner backrest, please follow the steps below:
— Lift the backrest cover
— Unclip both sides of the brackets and lift up the backrest to remove it
— Replace the backrest by first aligning the brackets, then push the backrest down evenly and firmly on both sides until you hear both brackets “click” into place
— Pat and plump the surface to align the cushions as needed
If your back cushions are secured to the backrest by velcro, you can simply detach, reposition then reattach so they line up evenly.
For more information or support, please contact us and we’ll be happy to help.