If you'd like to make a complaint

Complaints process

– We want to ensure that you’re happy when you shop with us. If you’re not satisfied with your purchase or something’s gone wrong, please contact us as soon as possible so that we can discuss ways to resolve the issue for you

– If you don't like the item, for any reason, you can return it for a full refund - we have a 30-day, full money-back guarantee on all products

– Please contact us through live chat at the bottom of this page and we’ll do our best to sort it out

Escalated complaints

– If you have already contacted us and remain unsatisfied, then please email us at info@furniturechoice.co.uk and mark it for the attention of our Customer Service Manager, or alternatively write to us at:

Customer Service Manager, Furniture and Choice Ltd, Unit 22, Bankfield Business Park, Huddersfield Road, Mirfield, West Yorkshire, WF14 9DQ