We’re sorry our courier is late, most of our orders are delivered within the promised delivery window, unfortunately a small number of drivers can experience issues outside of their control such as heavy traffic or breakdowns. You can see exactly where your delivery driver is via the tracking link in the delivery text our courier sent you.

If our courier is unable to deliver the item to you on the promised date, then the courier will contact you to rearrange a delivery date that suits you.

We would be happy to contact them on your behalf if you’d prefer. To contact us please use the live chat at the bottom of this page and we can discuss what best suits you.

Delays can also happen with some remote and rural areas. These postcodes are; AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, DD1-11, FK18-21, G84, GY9-10, IV1-28, IV30-36, IV40-63, KA27-28, KW1-14, KY14-16, LD, LL35-36, PA20-49, PA60-78, PA80, PH1-50, SA19-48, SA61-73, SY17-20, SY24, TR21-25.