Sealy and Silentnight mattress five-year guarantee

– All Silentnight and Sealy mattresses purchased from our website are covered against manufacturing, materials and workmanship faults within five years excluding wear and tear. See other exceptions below

– Your mattress may be delivered flat or rolled. Specialist equipment is used to roll a mattress. Please do not attempt to bend or re-roll your mattress yourself. This applies on delivery and should you need to move the mattress from room to room or house to house

– Your mattress must have been used in accordance with the care instructions and turned and rotated ‘top-to-toe’ if double sided, or rotated ‘top-to-toe’ if single sided to help with settling the cushioning layers

– A single sided or ‘no turn’ mattress is usually indicated on the label. Single sided mattresses should only ever be used on the sleeping surface – label side up. Under no circumstance should the underside of the mattress be used as a sleeping surface

– The mattress should not be used without bed linen and it is recommended that you use a breathable mattress protector from new to maintain your mattress

– The mattress must be used with a suitable base – one which will provide suitable support e.g. with slatted bed frames the slat widths should be 10cm and the gap between them no more than 7.5cm

Guarantees do not cover:

– if the care instructions have not been followed

– general wear and tear such as scratches, marks, stains, fading or the softening of cushion fillings from normal, everyday use

– if there is any evidence of damage or misuse

– if the product has been incorrectly moved such as dragging or dropping

– if the product has been used in a commercial or non-domestic environment

– if damage or faults have been caused due to a domestic move

– if the product has been exposed to excessive heat, moisture or sunlight

– if the product is in an unsanitary condition or damage has been caused by pets

– if a third party fabric protectant has been applied to the furniture

– if the product has been modified or repaired

– if the product is not regularly maintained such as tightening loose bolts or turning the mattress regularly per the care instructions

– clearance and ex-display items

– if the product has been exported outside mainland UK including Channel Islands, Northern Ireland and Scottish Islands