We’re sorry to hear that. Please be assured that we’ll repair or replace any damaged item, or you can return it for a full refund.

If you notice any product or packaging damage, please record this on the driver's terminal and where possible, call us while the driver is still there.

If possible, could you take some photos of the problem? Ideally one from a few centimetres away, one from about 60 cms and lastly one that captures the whole piece of furniture.

To resolve this as quickly as possible, please provide your order number, what the issue is and, ideally, the batch number/PO number (this can usually be located underneath the product or on the outside of the packaging if you still have it).

Please contact us through live chat at the bottom of this page and we can sort this out for you.