– All our furniture comes with a one-year manufacturers' guarantee

– Most of our sofas and dining tables are covered by our 10 year structural guarantee, against manufacturing faults, excluding wear and tear. See exceptions below. Please refer to the product page to see if an item has a 10-year structural guarantee

– Our 10-year structural guarantee is valid on all orders placed on or after 1 January 2021

– You may purchase a Emmiera five-year extended warranty, when placing your order, that covers you against accidental damage like stains, burns and breakage for complete peace of mind

– View our terms and conditions for more information on our guarantees, scopes of cover, exclusions and the claims process. Your statutory legal rights remain unaffected

Guarantees do not cover:

– if the care instructions have not been followed

– general wear and tear such as scratches, marks, stains, fading or the softening of cushion fillings from normal, everyday use

– if there is any evidence of damage or misuse

– if the product has been incorrectly moved such as dragging or dropping

– if the product has been used in a commercial or non-domestic environment

– if damage or faults have been caused due to a domestic move

– if the product has been exposed to excessive heat, moisture or sunlight

– if the product is in an unsanitary condition or damage has been caused by pets

– if a third party fabric protectant has been applied to the furniture

– if the product has been modified or repaired

– if the product is not regularly maintained such as tightening loose bolts or turning the mattress regularly per the care instructions

– clearance and ex-display items

– if the product has been exported outside mainland UK including Channel Islands, Northern Ireland and Scottish Islands