We’re sorry to hear that. Don’t worry, it’s really easy and quick to solve. Here’s a quick video with simple steps you can try.

o align an uneven sofa back, please follow the steps below:

— Lift the backrest cover

— Unclip both sides of the brackets and lift up the backrest to remove it

— To reinsert, align both brackets while lowering the backrest

— Make sure the brackets are aligned, then push down evenly and firmly until you hear a click sound

If your back cushions are secured to the backrest by velcro, you can simply detach, reposition then reattach so they line up evenly.

If you’re still experiencing issues, please contact us through live chat and we’ll help you sort it out.