We’re sorry to hear that. Please try these steps below and see if they work, otherwise, get in touch with us through live chat and we’ll do our best to help you out.

If your back cushions are secured to the backrest by Velcro, you can simply detach, reposition then reattach so they line up evenly.

For misaligned recliner backrests, please follow these steps:

— Lift the backrest cover

— Unclip both sides of the brackets and lift up the backrest to remove it

— To reinsert, align both brackets while lowering the backrest

— Make sure the brackets are aligned, then push down evenly and firmly until you hear a click sound